Privacy policy

Selvestia operates this store and website, including all related information, content, tools, features, products, and services, in order to provide you, the customer, with a customized shopping experience (the “Services”). Selvestia is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you use, visit, or make a purchase through the Services, or when you otherwise communicate with us. If there is a conflict between these Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been anonymized so that it cannot identify you or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and what applicable laws permit or require, we may collect or process the following categories of personal information, including inferences drawn from this personal information:

Contact information: Including your name, address, billing address, shipping address, telephone number, and email address.

Financial information: Including credit card, debit card, and account numbers, payment card information, account information, transaction information, payment method, payment confirmation, and other payment details.

Account information: Including username, password, security questions, preferences, and settings.

Transaction information: Including the products you view, add to your cart, add to your wishlist, purchase, return, or exchange, as well as your previous transactions.

Communications with us: Including information you provide when communicating with us, such as when submitting a customer support request.

Device information: Including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage information: Including information about your interactions with the Services, such as how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you: Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services: Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

From our service providers: Including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services: We use your personal information to provide the Services to you, including fulfilling our contractual obligations to you, processing your payments, fulfilling your orders, remembering your preferences and the products you are interested in, sending you account notifications, processing purchases, returns, exchanges, and other transactions, creating and maintaining your account or otherwise administering it, arranging shipping, facilitating returns and exchanges, allowing you to publish reviews, and creating a personalized shopping experience for you, such as recommending products related to your purchases. This may involve using your personal information to better personalize and improve the Services.

Marketing and advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and displaying online advertisements for products and services through the Services or other websites, including based on products you have previously purchased or added to your cart and other activity on the Services.

Security and fraud prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or harmful activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other login information with others.

Communicating with you: We use your personal information to provide customer support, respond to you, deliver effective Services, and maintain our business relationship with you.

Legal reasons: We use your personal information to comply with applicable laws or in connection with legal proceedings, including requests from law enforcement or government authorities, to investigate or participate in civil proceedings or other types of legal subpoenas or processes, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Examples include:

With Shopify, merchants, and other third parties that perform services on our behalf, such as IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

With companies and marketing partners to provide marketing services and advertisements to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices.

Depending on where you live, you may have the right to ask us not to share information about you for the purpose of displaying targeted advertising and marketing based on your online activity across different merchants and websites.

When you instruct us to disclose, request that we disclose, or otherwise consent to our disclosure of certain types of information to third parties, such as for shipping your products or through your use of social media widgets or login integrations.

With our affiliates or otherwise within our corporate group.

In connection with business transactions, such as mergers or bankruptcy, to comply with legal requirements, including responding to subpoenas, search warrants, and similar requests, to enforce applicable Terms of Service or policies, and to protect or defend our Services, our rights, and the rights of other users or others.

Relationship with Shopify

Shopify hosts the Services and collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services is transferred to and shared with Shopify and third parties that may be located in countries other than your own in order to provide and improve the Services.

To help protect, develop, and improve our business, we also use certain advanced Shopify features that use data and information derived from your interactions with our store, other merchants, and Shopify.

To provide these advanced features, Shopify may use personal information collected in connection with your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise the rights you have regarding the use of your personal information for these purposes.

If you would like more information about how Shopify uses your personal information and any rights you may have, you can review Shopify’s consumer privacy policies. Depending on where you live, you may also be able to exercise certain rights relating to your personal information through Shopify.

Third-Party Websites and Links

The Services may contain links to other websites and online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites.

Information you disclose in public or partially public forums, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitations regarding how we or third parties may use such information.

Providing such links does not, by itself, mean that we endorse the content of those platforms or their owners or operators, except as otherwise described in the Services.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that the information be deleted.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or comply with applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, however, and may apply only in certain circumstances. In some cases, we may deny your request as permitted by law.

Right of access: You may have the right to request access to the personal information we hold about you.

Right to deletion: You may have the right to request that we delete personal information we hold about you.

Right to correction: You may have the right to request that we correct inaccurate personal information we hold about you.

Right to data portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and subject to certain exceptions.

Managing communication preferences: We may send you promotional emails. You can unsubscribe from receiving these at any time by using the unsubscribe option provided in our emails. If you unsubscribe, we may still send you non-promotional emails, such as emails concerning your account or orders you have placed.

If you live in the United Kingdom or the EEA, you may exercise the following rights, subject to certain exceptions and limitations permitted under local laws, in addition to the rights described above:

Object to processing and restrict processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.

Withdraw consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing that took place based on your consent before it was withdrawn.

You may exercise any of these rights as described in the Services or by contacting us using the contact information provided below.

For more information about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, visit Shopify’s privacy portal.

We will not retaliate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law.

In accordance with applicable law, you may appoint an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we require the representative to provide documentation showing that you have authorized them to act on your behalf. You may also be required to verify your identity directly with us.

We will respond to your request as quickly as possible and in accordance with applicable legal requirements.

Complaints

If you are dissatisfied with how we process your personal information, you may contact us using the contact information provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information below or to lodge a complaint with your local data protection authority.

For the EEA, you can find a list of the relevant data protection authorities through the appropriate European data protection resources.

International Transfers

Please be aware that we may transfer, store, and process your personal information outside the country in which you live.

If we transfer your personal information outside the EEA or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses for data protection or equivalent agreements issued by the relevant UK authorities, where applicable, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will publish the updated Privacy Policy on the website, update the “Last Updated” date, and provide notices as required by applicable law.